Some major changes have occurred to bug reporting behind the scenes which means now we can send your bugs directly to specific departments and get a better response back. But with this we will also need more information from your side to help with the bug tracking. When reporting a bug please fill in the following information:
In the Title:
of your thread, please put a brief summary of your bug rather than just "Bug".
In the Message:
of your thread, please include the following information:
- Your Facebook ID,
- Description of the bug,
- Steps to Reproduce,
- If there's an error code that popped up, what was it?
- Your Operating System (which version/update pack),
- Your Browser/s (which version),
- Your Flash Version,
- and if this issue occurred specifically because of an update (and if so which Update).
An Example of this is:
Gift accepted, Reload
FB ID: 100000015088467
Description: I accepted a gift, and code a forced reload.
Steps to Reproduce:
1. Load the game
2. Go to inbox
3. Accept "Enemy Intel"
4. Go to game
5. Error occurs
Error Code: 2081
OS: Mac OS X 10.6.7
Browser: Safari 5.0.5
Did not get caused by update.
With this more, detailed, information it means we'll be able to reproduce your bug easier and therefore hopefully solve it a lot more quicker!
Now get to the battle field!
To find your Flash Version click here
To find your Facebook ID click here
To find your Browser Version click here