Clearing your cache and cookies

Sometimes your browser may be the cause of the problems you experience on Facebook Applications. In most cases you can fix your problem by simply clearing your cache and deleting your cookies.

Here are links to download the latest version of your browser:
Safari
Firefox
Google Chrome
Internet Explorer

Internet Explorer 8.0
On the Internet Explorer Tools menu, click "Internet Options."
The Internet Options box should open to the General tab.
On the General tab, in the Browsing History section, click the "Delete…" button.
In the "Delete Browsing History" window that comes up, make sure that "Temporary Internet Files" and "Cookies" are selected.
Click the "Delete" button and restart the browser.

Safari 3.0 - 5.1
Open Safari.
Select "Empty Cache."
Click "Empty" on the "Are you sure?" message.
Select "Preferences," then the Security tab, "Show Cookies," "Remove All."

Firefox 3.5 for PCs and Macs
Click "Tools" and select "Clear Recent History."
Make sure that "Cache" and "Cookies" are selected.
Click on "Clear Now."
Exit and relaunch browser.

Google Chrome for Macs
Click the "Chrome" category and select "Clear Browsing Data."
Make sure that "Empty the cache" and "Delete cookies and other site data" are selected.
Click on "Clear browsing data."
Exit and relaunch the browser.

Google Chrome for PCs
Click the "wrench" icon in the top right-hand corner and select "Options."
In the "Under the Hood" tab, click the "Clear browsing data..." button.
Make sure that "Empty the cache" and "Delete cookies and other site data" are selected.
Click on "Clear browsing data."
Exit and relaunch the browser.


If clearing your cache hasn't solved your issue, either:
- Upgrade your flash player
- Search to see if your issue has already been reported
- Create a new thread (and include your Facebook ID and screenshots of the issue)