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  1. #11
    Galaxy Life Moderator Soumik Hore's Avatar
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    Calcutta, India
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    Default

    Still can't load the game
    All I get is this screen:




    *back to GL it is*
    Last edited by Soumik Hore; 07-18-2012 at 05:25 PM.
    Spoiler for Nothing to see here:

    Spoiler for Believe me, there's nothing:

    Spoiler for Why don't you believe me?:

    Spoiler for I am not telling a lie:

    Spoiler for OK, I might not be telling the truth either:

    Spoiler for So, do you wanna know a secret?:

    Spoiler for Do you?:

    Spoiler for Do you still?:

    Spoiler for OK, then:

    Spoiler for But don't tell anyone!:










  2. #12

    Default

    The game doesn't load! It never loads.... It only happens in my account though... I tried entering on another fb account and it does work........ This started happening since last update ._.

  3. #13
    Community Manager Chocoholic Alex's Avatar
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    Helsinki, Finland
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    Quote Originally Posted by pelicookie View Post
    And there's another thing: I bought the 7 days pack of VIP membership, and as I can't enter the game since yesterday, I would like to know how will I recover the "lost days/time".

    Edit: I know that the problem is related with facebook settings, because I opened the game for the first time with an other facebook account (in the same user PC) and the game loads...
    Quote Originally Posted by Luis Munguía View Post
    The game doesn't load! It never loads.... It only happens in my account though... I tried entering on another fb account and it does work........ This started happening since last update ._.

    Hi!

    We are preparing to do a hotfix today to tackle some of the issue and hopefully fix your problems as well.

    Pelicookie, if you send me a private message with your FB user ID, I'll talk with the customer support representatives and see if they can reinstate your lost days of the VIP membership or give you the cash back for the days you were unable to log in.

  4. #14
    Cocoa Seed pelicookie's Avatar
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    Coimbra, Portugal
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    Thanks. I really hope that the game team/staff can solve this annoying problem today.

  5. #15
    Galaxy Life Moderator Soumik Hore's Avatar
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    Thumbs up

    Thanks for the hotfix Alex
    The game is loading for me now
    Spoiler for Nothing to see here:

    Spoiler for Believe me, there's nothing:

    Spoiler for Why don't you believe me?:

    Spoiler for I am not telling a lie:

    Spoiler for OK, I might not be telling the truth either:

    Spoiler for So, do you wanna know a secret?:

    Spoiler for Do you?:

    Spoiler for Do you still?:

    Spoiler for OK, then:

    Spoiler for But don't tell anyone!:










  6. #16
    Cocoa Seed pelicookie's Avatar
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    Jul 2012
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    Coimbra, Portugal
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    Default

    Quote Originally Posted by Soumik Hore View Post
    Thanks for the hotfix Alex
    The game is loading for me now
    Finally

    Edit: I lost my VIP membership status, but I'll buy it again. I'll wait to be rewarded.
    Last edited by pelicookie; 07-19-2012 at 09:01 AM.

  7. #17

    Default

    Quote Originally Posted by Chocoholic Alex View Post
    Hi!

    We are preparing to do a hotfix today to tackle some of the issue and hopefully fix your problems as well.

    Pelicookie, if you send me a private message with your FB user ID, I'll talk with the customer support representatives and see if they can reinstate your lost days of the VIP membership or give you the cash back for the days you were unable to log in.
    Quote Originally Posted by pelicookie View Post
    Finally

    Edit: I lost my VIP membership status, but I'll buy it again. I'll wait to be rewarded.

    Its finally working for me too ;D n.n thanks for the hotfix Alex

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